If you are experiencing issues with your Arlo Base Station—such as going offline or not connecting to Wi-Fi—you are not alone. Many users face similar challenges, but the good news is that most issues can be resolved with a few simple troubleshooting steps. This guide will walk you through the setup process and provide detailed troubleshooting methods to get your Arlo Base Station back online.
How To Setup Arlo Base Station?
Before diving into the setup, it is essential to understand what the Arlo Base Station does. The base station acts as a hub for your Arlo cameras, allowing them to communicate with each other and with your home network. It connects to your Wi-Fi router via an Ethernet cable, enabling remote access to your cameras through the Arlo app on your smartphone or computer.
Key Features of the Arlo Base Station
- Enhanced Security: The base station provides an additional layer of security by encrypting data sent between your cameras and the cloud.
- Local Storage Options: Some models offer local storage capabilities, allowing you to save recordings directly on a USB drive connected to the base station.
- Improved Range: The base station extends the range of your cameras, ensuring better connectivity throughout your property.
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US: +1 (845) 253-2901
How To Add Arlo Base Station To Arlo Account?
Getting started with your Arlo Base Station is straightforward. Follow these steps for a successful setup:
1. Unbox Your Equipment: Carefully remove the Arlo security camera and base station from the box. Make sure you have every part, including the Ethernet cable and power adapter.
2. Connect the Power: Use the provided DC power adapter to connect your Arlo Hub to a power source. Plug it into an outlet that is easily accessible.
3. Establish Internet Connectivity: Attach your router’s Ethernet cable to the base station’s LAN port. To create a reliable internet connection, this step is essential.
4. Power On: If your base station has an On/Off button, press it to turn on the device. LED lights should be visible to show their status.
5. Check LED Indicators: Ensure that the Power LED and Internet LED are solid green before proceeding. If either light is off or blinking, there may be an issue with your connection that needs addressing.
How To Connect Arlo Camera To Base Station?
To manage your devices effectively, you will need to add your base station to your Arlo account:
1. Download the Arlo App: Download the app from the Play Store. If you prefer using a computer, visit the official Arlo website.
2. Create an Account: If you are a new user, set up your account first by following the prompts in the app or on the website.
3. Log In: Open the app and enter your credentials. Make sure the device you are using has a stable internet connection.
4. Add Device: To add your Arlo Base Station, choose “Add New Device” from the “Devices” section of the app. Pay attention to any further instructions that appear on the screen.
5. Device Recognition: Wait for a moment; your Arlo camera should appear on your list of devices. If it does not show up, double-check all connections and try again.
How To Connect Arlo Camera to WiFi?
Now it is time to connect your security camera:
1. Prepare Your Camera: After taking it out of the box, insert the batteries correctly and close the battery cover securely.
2. Bring It Close: Position your camera near the base station for better connectivity during setup.
3. Sync Your Camera: For around two seconds, press and hold the camera’s sync button, then let go. The camera and the base station begin communicating as a result of this activity.
4. Watch for Sync Lights: Observe the sync light on both devices until it turns green, indicating a successful connection.
5. Final Sync Step: Press the sync button again for two seconds; when you see a fast-blinking blue LED light, syncing is successful. This confirms that your camera is now connected to the base station.
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US: +1 (845) 253-2901
Connecting Your Arlo Base Station to Wi-Fi
To connect your base station to Wi-Fi, follow these steps:
1. Connect via Ethernet First: Before turning on your base station, make sure it is linked to your router using an Ethernet wire. This stage is crucial to creating a reliable connection.
2. Plug-in Power Adapter: Plug the power adapter into an electrical outlet to connect it to the base station.
3. Power On: Use the base station on/off button to turn it on.
4. Check LED Status: Wait until the LED light turns green (or blue for single LED models). A solid green light indicates successful connectivity; if it blinks or remains amber, there may be issues that need troubleshooting.
Troubleshooting When Your Arlo App Cannot Discover Your Base Station
If your Arlo app is unable to find your base station, try these troubleshooting steps:
1. Power Cycle Your Base Station: Disconnect any ethernet cables attached to your base station and turn it off. After waiting for roughly 30 seconds, reconnecting everything.
2. Restart Setup Process: Ensure that you reconnect everything properly before powering on again.
3. Check LED Indicators: No Lights: If there are no lights on the Internet LED after a while, it means there’s no connection—try reconnecting the Ethernet cable at both ends.
Solid Amber Light: This indicates that it is connected but may not have internet access; ensure your router is powered on and connected properly.
Solid Green Light: If this light appears after resetting everything correctly, you are good to go! If it turns amber or red again after troubleshooting steps, consider resetting your base station by holding down its reset button until all lights flash.
Additional Troubleshooting Tips
If you have followed all of these steps and still encounter issues, consider these additional tips:
- Software Updates: Check the software on your base station and your app is up-to-date. Outdated software might sometimes be the cause of connectivity issues.
- Router Settings: Verify whether your router has any settings or restrictions that can prevent connectivity with smart hubs and other devices.
- Interference: Verify that your router and base station are not being interfered with by any electrical gadgets or physical barriers.
Call Toll-Free Numbers For Support
US: +1 (845) 253-2901
Need More Help?
If you continue experiencing problems or need immediate assistance, do not hesitate to call Arlo helpline number! Our team of experts is ready to help you resolve any issues quickly so you can enjoy uninterrupted security coverage. We know how crucial peace of mind is to safeguarding your home and loved ones.